REFUND POLICY
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@clowex.store ;Please note that returns will need to be sent to the following address: Kazim Karabekir Mah. Acangul Sk. No:7/B Yildirim/Bursa TR 16370
If your return is accepted, we’ll send you a instructions how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Except for damaged or defective products, the return shipping and custom cost are
the responsibility of the customer.
Please ensure your address information is complete and accurate when placing your order. If the shipment cannot be delivered and is returned to us due to incorrect or incomplete address information, your refund will be processed minus the return shipping cost. If you wish to receive the products from your previous order, you must update your address and place a new order.
If you notice any damage to the package upon delivery, please open it in the presence of the delivery person and have a damage report drawn up. Returns/exchanges may not be possible without a damage report. Please inform us of the damaged product and the damage report via email at info@clowex.store on the day of delivery.
If your tracking number shows the shipment has been delivered but you haven't received it, please contact the shipping company immediately. If the shipping company officially confirms the shipment is lost, we will send you a replacement or refund your order.
If your order is canceled before shipment, no shipping fee will be charged. If you cancel after shipment, you can return the products to us upon receipt, paying the shipping fee yourself. After receiving the products, we will check them and deduct the shipping fee from your order before issuing a refund.
You can always contact us for any return question at info@clowex.store
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@clowex.store.
