Shipping policy
All orders are subject to the terms and conditions stated below, from the moment the order is placed.
Order preparation time averages 1-3 days. This time may vary depending on stock availability, production schedule, order quantity, and workload.
The average delivery time for the USA, Canada, UK, and European countries is 4-9 days. For other countries, the average delivery time is 5-12 days. These times are averages and not exact. Delivery times may vary due to our warehouse location, different carriers, weekends, public holidays, and other reasons.
Please ensure your address information is complete and accurate when placing your order. If the shipment cannot be delivered and is returned to us due to incorrect or incomplete address information, your refund will be processed minus the return shipping cost. If you wish to receive the products from your previous order, you must update your address and place a new order.
If you notice any damage to the package upon delivery, please open it in the presence of the delivery person and have a damage report drawn up. Returns/exchanges may not be possible without a damage report. Please inform us of the damaged product and the damage report via email at info@clowex.store on the day of delivery.
If your tracking number shows the shipment has been delivered but you haven't received it, please contact the shipping company immediately. If the shipping company officially confirms the shipment is lost, we will send you a new product or refund your payment.
We may offer free delivery under different conditions and promotions from time to time. This may vary depending on your country, order quantity, and other conditions. Unless explicitly stated otherwise, shipping costs will be added to your order.
If your order is cancelled before shipping, no shipping fee will be charged. If you cancel after shipping, you can return the products to us upon delivery, paying the shipping fee yourself. After receiving the products, we will check them and refund your order, deducting the shipping fee. Detailed information about returns can be found on the Refund Policy page.
